Frequently Asked Questions

Everything you need to know about your Awake performance gear and orders.

How do I know which size will fit me best?

Each product page features a detailed 'Size Guide' button. Our athletic wear is designed for a compression fit; if you prefer a looser feel for your workouts, we recommend sizing up.

What is your return policy for worn athletic gear?

We offer a 30-day return policy. Items must be in original condition with tags attached. For hygiene reasons, undergarments and used water bottles are final sale.

How should I care for my high-performance fabrics?

To maintain the moisture-wicking properties and elasticity, we recommend machine washing in cold water with similar colors and air drying. Avoid using fabric softeners or bleach.

Do you offer international shipping for global athletes?

Yes, Awake ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location and selected service level.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. You can also view order history by logging into your Awake account.